Privacy Policy

Elight Jewelry respects your privacy and is committed to protecting the personal information you share with us through our website, checkout forms, WhatsApp communication, and customer service channels.

Information We Collect

We may collect the following information when you visit our website, place an order, contact us, or communicate with us through WhatsApp:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order details
  • Payment confirmation details
  • Messages or inquiries submitted through the website or WhatsApp

How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To confirm payments
  • To contact you regarding your purchase
  • To provide customer support
  • To handle returns, exchanges, and warranty requests
  • To improve our website and customer experience
  • To comply with applicable legal requirements

Sharing of Information

We do not sell, rent, or trade customer information. We may share limited information only with trusted service providers where necessary to operate our business and serve our customers.

These may include:

  • Payment gateways
  • Delivery partners
  • Website hosting providers
  • Technical service providers
  • Legal authorities, where required by law

Payment Information

Online payments are processed through secure third-party payment gateways. Elight Jewelry does not store full debit card, credit card, or banking details on its website.

Cookies

Our website may use cookies to improve browsing experience, understand website traffic, remember customer preferences, and improve our online services.

Customers may choose to disable cookies through their browser settings. However, some parts of the website may not function properly if cookies are disabled.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online platform can guarantee complete security, and customers are advised to use secure devices and networks when placing orders online.

Customer Rights

Customers may request access to their personal information, correction of inaccurate details, or deletion of their personal information where legally permitted.

To make such a request, customers may contact us through our official website contact form, WhatsApp, or customer service channels.

WhatsApp Communication

If you contact us through WhatsApp, we may use your phone number and message details to respond to your inquiry, confirm orders, provide product information, arrange delivery, or assist with customer service.

Retention of Information

We may retain customer information for as long as necessary to complete orders, provide support, handle returns or warranty claims, meet accounting requirements, and comply with applicable legal obligations.

Updates to This Privacy Policy

Elight Jewelry may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will apply from the date it is published.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official website, WhatsApp, or customer service channels.

Last Updated: June 2026

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